🔒 Tradezbird — Privacy Policy

(Last updated 23 May 2025)

1. Scope

This Privacy Policy explains how Tradezbird ("we," "our," "us") collects, uses, shares, and protects your personal information when you visit www.tradezbird.com or use any related services (collectively, "Service").

2. Information We Collect

Category	Examples	Purpose	Legal Basis (GDPR)
Account Data	Name, email address, password, username, subscription plan, payment status	Account creation, authentication, billing	Contract performance
Payment Info	Card details (handled by PCI-compliant processor), billing address	Process payments, detect fraud	Legitimate interest / Contract
Usage Data	IP address, device type, browser, pages visited, clickstream, time stamps	Improve Service, analytics, security	Legitimate interest
Trading Preferences	Watchlist symbols, alert settings, API keys (if voluntarily connected to a broker)	Deliver personalized alerts and dashboards	Contract / Consent
Communications	Emails, support tickets, survey responses	Customer support, marketing (with opt-in), feedback	Consent / Legitimate interest
Cookies & Similar Tech	First-party and third-party cookies, pixels, local storage	Site functionality, analytics, advertising	Consent where required

3. How We Use Information

Provide, operate, and maintain the Service.
Personalize alerts, dashboards, and marketing communications.
Process transactions and manage subscriptions.
Monitor and prevent fraud and misuse.
Conduct research and develop new features.
Comply with legal obligations (e.g., tax, regulatory, law-enforcement requests).

4. Sharing & Disclosure

We do not sell your personal information. We share only:

Service providers (payment processors, cloud hosting, email platforms, analytics) under confidentiality agreements.
Legal / safety: to comply with subpoenas, court orders, or defend legal claims.
Business transfers: if we merge, acquire, or sell assets, your data may transfer with the business, subject to the same protections.

5. Cookies & Tracking

You can manage cookies via your browser settings or our on-site consent banner. Disabling cookies may limit functionality.

6. Retention

We keep your information only as long as necessary for the purposes described above, unless a longer period is required by law (e.g., tax or audit obligations).

7. Security

We employ industry-standard safeguards such as HTTPS, encryption in transit, logical access controls, and regular security audits. No method of transmission is 100% secure; you use the Service at your own risk.

8. International Transfers

Data may be processed in the United States, EU, or other jurisdictions where we or our service providers operate. We rely on standard contractual clauses or other lawful mechanisms for cross-border transfers.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete personal data.
Object to or restrict processing.
Data portability.
Withdraw consent for marketing at any time (unsubscribe link in every email).

Requests: email privacy@tradezbird.com. We will respond within 30 days.

10. Children

Tradezbird is not directed to children under 18. We do not knowingly collect personal data from minors. If we learn that we have done so, we will delete it promptly.

11. Third-Party Links

Our website may contain links to external sites (e.g., brokerages, social media). We are not responsible for their privacy practices.

12. Changes to This Policy

We will post any changes on this page and, for material changes, notify you by email or prominent notice at least 14 days before they take effect.

13. Contact

For privacy inquiries, data requests, or complaints, email privacy@tradezbird.com